Compliments and Complaints
At Oaktree Lodge, we like to make sure that the people we support are receiving a good quality of support.
However, if you are unhappy about the support you or your relative is receiving, please do not hesitate to inform us. Manor Community provides a clear and concise complaints policy which aims to identify, receive, handle and respond appropriately to complaints and comments made by the people we care for, or others acting on their behalf.
You can download our policy by clicking below:
If you would like to submit a Complaint, Compliment, Concern or Suggestion about the Oaktree Lodge service, we'd love to hear from you.
Please click the link below to fill out our quick and easy Complaints and Compliments form.
